Tech & Program Operations Engineer

Would you like to use your software tech skills to save lives? Join us!

Location: Remote within India (Pune/Bangalore preferred for occasional in-person meetings/working)

Travel: Once or twice in a quarter to work closely with program teams

Salary Range: 10 - 16 Lakhs per annum (flexible for exceptional candidates)

Application deadline: 4th January 2026

About Suvita

Suvita is an impact-driven, evidence-based nonprofit focused on increasing uptake of routine childhood vaccinations in India. Over 4 million children born every year still miss their basic vaccinations in India, leading to far too many vaccine-preventable deaths. We run two rigorously tested, complementary programs:

Immunisation ambassadors: We identify and train local opinion leaders to volunteer as vaccination advocates to share reminders with families in their communities.
SMS reminders: We send personalised SMS messages to caregivers to prompt timely attendance at government clinics.

Since our founding in 2019:

One in ten children born in India benefits from our SMS vaccination reminders.
We’ve reached over 4 million families and enabled an estimated 84,000 children to become fully vaccinated.
We partner with government health departments in Maharashtra and Bihar

GiveWell estimates that our program is highly cost-effective at $1-2 per child reached.
We partner with J-PAL to run an RCT on boosting immunisation demand
We have been incubated and funded by sector leaders like The/Nudge Foundation, Ambitious Impact (formerly Charity Entrepreneurship), Mulago Foundation, GiveWell, D-Prize, Founders Pledge and Schmidt Futures.
We have appeared in YourStory, Vox, Giving What We Can and the 80,000 Hours Podcast.

We are a tech-enabled, data-driven team. Our infrastructure includes SurveyCTO, Telerivet, Infobip, Truecaller, Exotel, AWS, PostgreSQL, BigQuery, Google Workspace, Looker Studio, and more. We've reached over 40 lakh families and are growing rapidly with support from The/Nudge Foundation, Charity Entrepreneurship, Mulago Foundation, and GiveWell.

About the role

This is an exciting opportunity to use your tech skills for a meaningful cause while working with advanced technology in a fast-paced, startup-like environment. You will act as the bridge between program operations and the tech team, ensuring smooth functioning of tools, workflows, and program-facing systems.

Key Responsibilities for this role:

Own the day-to-day functioning of Suvita’s operational tech stack ensuring surveys, forms, pipelines, messaging systems, and internal apps run reliably across all programs
Work directly with program teams, surveyors, and DEOs to understand issues, resolve errors, and keep operations running smoothly end-to-end.
Manage, operate, and continuously improve all external tools (SurveyCTO, Telerivet, Exotel, WhatsApp tools) and internal applications (in-house data entry apps, dashboards, workflows).
Build and manage dashboards, trackers, and reporting systems using looker studio, superset, redash or google sheets, that power day-to-day decision-making for program teams.
Troubleshoot and diagnose any issue in forms, apps, surveys, data pipelines, or integrations, and maintain a clear issue tracker with documented resolutions.
Gather requirements from program teams and translate them into workflows, form updates, or configuration changes.
Build, update, and test SurveyCTO forms including logic changes, validations, translations, and case management where needed.
Design and implement lightweight automations (e.g., Google Apps Script, internal utilities, workflow automations) to improve operational efficiency.
Ensure smooth functioning of SMS/WhatsApp/calling systems; work with operators to solve spam issues, DLT errors, and compliance.
Monitor performance of SMS/WhatsApp/call campaigns, deliveries, latency, and data quality; proactively highlight anomalies.
Maintain all communication tool configurations: credits, templates, DLT headers, shortcodes, routing rules, compliance documentation.
Oversee IT hygiene across devices, SIM cards, virtual numbers, access control, SSO/2FA, and joiner–mover–leaver processes.
Maintain documentation: SOPs, troubleshooting guides, training material, configuration records, and flow-change logs.
Support DPDP compliance, audit log reviews, retention policies, and other regulatory and security requirements.
Manage vendor escalations (SurveyCTO, Telerivet, Exotel, telecom operators) and ensure timely resolution.
Provide training, and orientation to program teams and field staff on surveys, tools, and processes.

Who are you?

Deeply committed to impact and aligned with Suvita’s values.
High agency; you take ownership, solve problems independently, and drive things to completion
3+ years in tech operations, program support, or technical implementation roles (nonprofit/startup experience preferred)
Basic knowledge of any one back-end programming language (Python preferred)
Hands-on experience with SurveyCTO or any other data collection form management, data review, and basic case setup
Proficiency in SQL to query data from relational databases (e.g., PostgreSQL)
Familiarity with no-code or lightweight automation tools (Google Apps Script, AppSheet, Zapier alternatives)
Experience with data visualization tools like Superset, Looker Studio, Redash, Power BI, etc.
Detail-oriented, organized, and proactive in identifying and resolving issues
Effective communicator who can support both technical and non-technical stakeholders
Fluent in English and Hindi. Basic proficiency in Marathi is a plus.

Why is this a brilliant opportunity?

This role offers a unique opportunity to make a significant impact while advancing your technical skills and working with a dedicated and passionate team.

Impactful Work: Your contributions will directly save lives by improving vaccination outreach.
Skill Development: Gain hands-on experience with cloud, ETL pipelines, AI/ML, and reporting tools while continuously learning and growing.
Diverse Projects: Work on a variety of initiatives, from automation to AI, ensuring ongoing learning and experimentation with new tools and technologies.
Agile & Ownership-Driven: Fast decision-making with opportunities to take ownership of projects.
Collaborative Environment: Work in a values-driven, fun, supportive, and mission-focused team. We are a team with strong values and an energising and effective way of working.
Flexible Work Environment: Fully remote within India, with program-related travel.
Work-life Balance: We value efficiency and well-being—our team enjoys a healthy work-life balance. We also offer 35 days of paid leave per year, plus 12 days of sick leave at full pay.

Other details

Hours: Full-time
Benefits include:
- 35 days paid holiday leave per year plus 12 days sick leave at full pay.
- Health insurance policy for all India-based team members.
Reports to: Head of Technology

How to Apply

You’ll first need to complete an automated assessment that tests your technical skills before accessing the application form.
Please use a desktop or laptop to complete the assessment.
The assessment opens in fullscreen and should be completed in one go.
Expected Time to complete: 30-45 minutes
After you finish the assessment, the application form will unlock for you to submit your details.
Go to: https://assessment.suvita.org/tech-operations and enter your email ID to begin the process, All the Best!

📌 Note:

Do not use ChatGPT or any AI tools to solve the challenge. We are looking for your original problem-solving skills.
We will be tracking each submission as part of our evaluation process.

Application Process

Here’s a summary of the application process with tentative timelines. We will review applications once the round has closed. If our timelines change, we will notify you by email.

Complete the pre-screening puzzles (SQL): 8th December 2025 – 4th January 2026.
You must clear these puzzles to unlock the application form.
Complete the application form: Due 4th January 2026.
Complete a soft skill test: Within 1 week of receiving the task, and no later than 9th January 2026.
Attend a technical interview: 12th January – 30th January 2026.
Attend a final in-person meeting, offer discussion, and submit references: 2nd February – 13th February 2026.

We expect to make a provisional offer by 13th February 2026. Timelines may shift slightly depending on application volume; we’ll keep all candidates informed. For any issues, please email careers@suvita.org. All the best! 🚀

Frequently asked questions

Please refer to this document for frequently asked questions.

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